Last updated: 28.08.2026

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1. Who we are
This website is operated by Mellifera JSC ("we", "us", "our"), registered at 6 Shipchenski prohod Blvd, Sofia 1113, Bulgaria.
Email: order@mellifera.bg

We are the data controller responsible for your personal data collected through this website.

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2. What data we collect
We may collect the following personal data:

• Name and contact details (email, phone, address) when you place an order or contact us

• Payment information (processed securely through our payment provider — we do not store card details)

• Browsing data (IP address, browser type, pages visited) via cookies and analytics tools

• Order history and preferences

 

3. Why we collect your data (legal basis)

• To process and fulfil your orders — performance of a contract

• To respond to your enquiries — legitimate interest

• To send you order confirmations and updates — performance of a contract

• To improve our website and services — legitimate interest

• To send marketing communications (only with your consent) — consent

 

4. How long we keep your data

• Order data: 5 years (legal requirement under Bulgarian accounting law)

• Contact enquiries: 2 years

• Marketing consent: until you withdraw your consent

 

5. Who we share your data with
We do not sell your personal data. We may share it with:

• Payment processors (for secure transaction processing)

• Delivery/logistics partners (for order fulfilment)

• Website hosting and analytics providers (Wix)

• Legal authorities (if required by law)

 

6. Cookies
This website uses cookies to improve your browsing experience and analyse traffic. You can manage your cookie preferences through our cookie banner or your browser settings.

 

7. Your rights under GDPR
You have the right to:

• Access your personal data

• Correct inaccurate data

• Request deletion of your data ("right to be forgotten")

• Object to processing

• Data portability

• Withdraw consent at any time

To exercise your rights, contact us at: order@mellifera.bg

 

8. Complaints
If you believe your data is being processed unlawfully, you have the right to lodge a complaint with the Bulgarian Commission for Personal Data Protection (CPDP): www.cpdp.bg